At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

Why This Role Matters

Ronald McDonald House BC & Yukon is entering a period of growth and increasing operational complexity. As we expand our services and prepare for greater capacity, we need strong systems, efficient processes, and practical technology solutions that help teams work effectively and sustainably.

This role helps turn organizational needs into clear, scalable solutions by partnering with teams to improve workflows, strengthen business systems, and support successful cross-functional initiatives.

By connecting people, process, data, and technology, the Analyst, Business Solutions & Organizational Projects will help build the operational foundation needed to support sustainable growth and continued mission impact.

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family. 

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.  

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province. 

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most. 

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day. 

Why This Role Matters

The Controller strengthens day-to-day financial operations, team leadership, and the processes needed to support Ronald McDonald House BC & Yukon’s growth. 

By leading the Finance team, improving systems, and ensuring accurate, timely financial information, this role helps the organization make confident decisions and steward resources responsibly. 

Success in this role means finance operations run smoothly, the team is well supported, and Ronald McDonald House BC & Yukon is better prepared to scale sustainably. 

About the Role

Reporting to the VP, Finance, the Controller is responsible for leading day-to-day finance operations and supporting the Finance team to deliver accurate, timely, and reliable financial services across the organization. This role oversees core accounting functions, financial reporting, internal controls, and process improvements that support effective decision-making and strong stewardship of resources. 

As Ronald McDonald House BC & Yukon prepares for continued growth, the Controller will play a key role in strengthening finance systems, improving workflows, and building team capacity. The role works closely with the VP, Finance and leaders across the organization to ensure financial information, processes, and practices are clear, consistent, and scalable. 

Key Responsibilities 

Finance Operations & Accounting 

• Oversee day-to-day accounting operations, including accounts payable, accounts receivable, banking, reconciliations, month-end closing, and general ledger activities.
• Ensure financial transactions, records, and reporting are accurate, complete, timely, and aligned with organizational policies and accounting standards.
• Support effective cash flow management, financial administration, and operational finance practices. 

Financial Reporting, Budgeting & Analysis 

• Prepare and review regular financial reports, dashboards, and analysis to support leadership decision-making.
• Support budgeting, forecasting, variance analysis, and financial planning processes in collaboration with the VP, Finance.
• Provide clear financial information and practical guidance to department leaders to support responsible resource management. 

Internal Controls, Compliance & Audit 

• Maintain and strengthen internal controls, finance policies, and procedures to support accountability, consistency, and risk management.
• Support audit preparation, year-end processes, and compliance with relevant financial, regulatory, and reporting requirements. 
• Identify and address financial process risks, gaps, or inefficiencies in partnership with the VP, Finance. 

Team Leadership & Development 

• Lead, support, and develop Finance team members through clear priorities, coaching, feedback, and day-to-day guidance. 
• Foster a collaborative, service-oriented, and accountable team culture that supports staff, volunteers, families, and organizational partners. 
• Clarify workflows, roles, and expectations to help the team operate effectively through growth and change. 

Process Improvement & Growth Readiness 

• Improve finance processes, tools, documentation, and systems to increase efficiency, consistency, and scalability. 
• Support the implementation of stronger financial workflows and reporting practices as the organization prepares for expanded programs, facilities, and operational complexity. 
• Use a strong understanding of modern technology tools and systems to spot opportunities to improve workflows, reduce manual effort, and support more efficient, scalable finance operations. 
• Contribute to cross-functional projects and change initiatives by bringing financial insight, operational discipline, and a continuous improvement mindset. 

Qualifications (Experience & Education) 

• Bachelor’s degree in accounting, finance, business administration, or a related field.
• CPA designation, or active progress toward completion, is strongly preferred.
• Minimum 5–7 years of progressive accounting or finance experience, including experience with full-cycle accounting, month-end and year-end processes, financial reporting, budgeting, and internal controls.
• Minimum 2–3 years of experience supervising, coaching, or leading finance team members.
• Experience working in a nonprofit, charity, healthcare, or mission-driven environment is an asset.
• Experience supporting audits, compliance requirements, process improvements, and financial systems or workflow enhancements.
• Strong proficiency with accounting systems, Microsoft Excel, and financial reporting tools.
• Experience in leveraging digital tools and technology to automate routine processes, analyze data, and safeguard financial integrity.
• Working knowledge of Canadian accounting standards, charitable or nonprofit reporting practices, and payroll or fund accounting is an asset. 

Core Competencies & Skills 

All roles at Ronald McDonald House BC & Yukon are expected to demonstrate: 

• Mission & Values Alignment: Demonstrates commitment to the mission and values of Ronald McDonald House BC & Yukon in daily work and decision-making. 

• Professionalism & Representation: Represents the organization with a positive, respectful, and professional approach in all interactions. 

• Collaboration & Relationship Building: Works effectively and inclusively alongside staff, volunteers, donors, and families, contributing to a supportive team environment. 

• Communication: Communicates clearly and respectfully with a range of audiences, adapting style as needed. 

• Accountability & Reliability: Takes ownership of responsibilities, follows through on commitments, and contributes to team and organizational goals. 

Additional role specific competencies:

• Financial Leadership & Technical Expertise: Applies strong accounting knowledge, financial judgment, and technical expertise to oversee accurate reporting, sound controls, and effective finance operations.
• Accuracy, Detail Orientation & Risk Awareness: Maintains a high level of accuracy and attention to detail while identifying risks, gaps, and opportunities to strengthen financial processes and controls.
• People Leadership & Team Development: Supports, coaches, and develops Finance team members through clear expectations, feedback, prioritization, and practical day-to-day guidance.
• Process Improvement & Systems Thinking: Identifies opportunities to improve workflows, tools, documentation, and systems so finance operations are more efficient, consistent, and scalable.
• Service-Oriented Partnership: Builds trusted relationships with leaders and team members across the organization by providing clear financial information, practical guidance, and responsive support. 

Role Expectations

• This role operates in a family-centered environment supporting individuals navigating medical experiences.  
• This role will typically work Monday to Friday and be based out of our Vancouver office at 4567 Heather Street with hybrid work options available after probation period. 

Screening Requirement:

As part of our commitment to providing a safe and supportive environment for the families we serve, successful candidates must complete a Police Information Check with Vulnerable Sector Check and reference check as a condition of employment. 

What We Offer

We offer a supportive and purpose-driven work environment, including: 

• The opportunity to make a meaningful difference for families from across BC and the Yukon. 
• Competitive salary and benefits package, including extended health coverage, RRSP matching, generous PTO including vacation, personal days, wellness days, summer fundays and your birthday off. 
• A flexible work environment, including a hybrid remote structure. 
• A collaborative and supportive team culture committed to impact and innovation. 

Compensation

• The salary range for this position is $100,000 – $135,000 annually. 

Candidates who meet the core requirements of the role can typically expect an offer near the midpoint of the range. Final placement within the range is determined based on experience, skills, and internal equity. 

Equity, Diversity and Inclusion 

Ronald McDonald House BC & Yukon is committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and encourage those who may require accommodations to reach out at any stage of the recruitment process. 

Disclaimer 

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties may evolve over time to meet the needs of the organization. 

Ronald McDonald House BC & Yukon reserves the right to modify or assign other responsibilities as required. 

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

• Experience working with families or those in emotional or crisis situations
• Experience in front line reception or customer service
• Experience with light housekeeping and physically able to perform light duties including bed making, and furniture arrangement
• Diploma or post-secondary education in Social Services, Community Recreation or relevant field.
• Basic knowledge of Microsoft Office (Teams, Word and Excel).
• Additional languages is an asset.

Core Competencies & Skills

• Mission & Values Alignment: Demonstrates commitment to the mission and values of RMH BC & Yukon in daily work and decision-making.
• Professionalism & Representation: Represents the organization with a positive, respectful, and professional approach in all interactions.
• Collaboration & Relationship Building: Works effectively and inclusively alongside staff, volunteers, donors, and families, contributing to a supportive team environment.
• Communication: Communicates clearly and respectfully with a range of audiences, adapting style as needed.
• Accountability & Reliability: Takes ownership of responsibilities, follows through on commitments, and contributes to team and organizational goals.
• Interpersonal / Service-Oriented: Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
• Operational: Ability to prioritize, multi-task, achieve deadlines and the ability to work independently.

Role Expectations

• This role operates in a family-centred environment supporting individuals navigating medical experiences.
• This position is a minimum of 16 hours a week with the potential to pick up additional hours, must be available for evenings and weekends.
• Successful candidate is required to have an annual flu shot to work in Surrey Memorial Hospital.

Screening Requirement:

• As part of our commitment to providing a safe and supportive environment for the families we serve, successful candidates must complete a Police Information Check with Vulnerable Sector Check and reference check as a condition of employment.

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being. 

Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

About the Position

The Recreation Therapy Assistant reports to the Programs Manager and works in a collaborative, team-based environment to develop, deliver, and evaluate meaningful recreation and social programs that support the diverse population we serve. 

This full-time role requires flexibility, including availability during evenings and weekends, to meet organizational needs and provide meaningful programming for families. The schedule may vary weekly to accommodate program requirements.

Program Role:

• Develop intentional programming to increase the well-being for all ages – adult and children.
• Facilitate programming with support of volunteers or students.
• Provide functional direction to volunteers or practicum students
• Monitor and evaluate the effectiveness of programs
• Provide detailed information about programs and the therapeutic benefits
• Actively collaborate with the Family Services team to increase program engagement, being flexible and adaptable to an ever-changing fast paced environment.
• Coordinate and lead out trips for families.
• Collaborate with the Celebration Committee to facilitate seasonal events and celebrations.
• Work closely with Programs Manager to oversee program spaces; den, playroom, education room, celebration cupboard. 

Reporting and Administration

• Update, post, and maintain records of programs schedule and sign-up sheets.
• Create and organize memos and signage for distribution.
• Prepare a calendar of events and present monthly to the team.
• Maintain inventory of program supplies and materials. Support purchasing
• Support the celebration committee with follow up notes/minutes.
• Participate in meetings as required.
• Meet weekly with Programs Manager.

Ronald McDonald House BC & Yukon provides a vital home away from home for families with seriously ill children requiring specialized medical treatment far from home. Supporting families from across BC and Yukon, including Prince George, Kamloops, Whitehorse, and Victoria, the House offers a place of comfort, healing, and togetherness during difficult times.

In addition to offering a safe and comforting place to stay, Ronald McDonald House BC & Yukon provides wellness programs to support the holistic healing of families. These include Music Therapy with a certified therapist, a Chef-led Family Meal Program, Massage Therapy, Pet Therapy, and Art Therapy, all designed to nurture both physical and emotional well-being during challenging times.

About the Volunteer Position

Are you passionate about community, connection, and making a difference? We're looking for enthusiastic and reliable volunteers to support our events in Kelowna throughout the year!

As a Community Event Volunteer, you’ll play a key role in helping our events run smoothly.

Tasks may include:

- Selling 50/50 tickets - minimum 19 years old
- Representing our organization with a friendly and professional attitude
- Assisting with event setup and takedown (light lifting may be required)
- Engaging with attendees and creating a welcoming atmosphere

How It Works:
By signing up for this role, you’ll be added to our volunteer notification list. As events come up, we’ll send out opportunities and you can choose which ones you’d like to support—flexible and commitment-free!

Please Note:
These events often require being on your feet for extended periods and may involve light physical activity. Volunteers should also be 18 years old to volunteer for our organization.

Ready to be part of something meaningful and fun? Apply now and help us bring our community events to life!

Community Connection: Meet new people, build friendships, and be part of something meaningful in your local community.

Skill Building: Gain valuable experience in event coordination, customer service, teamwork, and public engagement.

Volunteer Hours: Perfect for students or anyone needing to log community service hours.

Flexible Involvement: Choose which events you want